Terms of Service

1. Who we are

Coceyo is provided by COCEYO OÜ (“Coceyo”, “we”), an Estonian company registered under number 17358237, Ruunaoja tn 3, Lasmäe linnaosa, Tallinn, 11415, Estonia. These terms apply to the Coceyo desktop and mobile apps, Coceyo Cloud, and this website (together, the “Services”). By creating an account, installing an app or using the Services, you accept these terms, our Usage Policy and our Privacy Policy.

2. Who can use Coceyo

You must be at least 18 years old and able to enter into a binding contract. Coceyo is designed for professional use. If you use Coceyo for a company or organization, you confirm that you are authorized to accept these terms on its behalf, and “you” includes that organization.

3. Your account

Keep your login details and devices secure, and tell us promptly at contact@mindzy.me if you believe your account has been compromised. You are responsible for activity under your account. In an organization, the account owner controls members, roles, access rules and spending limits, and pays for all members and usage.

4. Subscriptions and payment

Plans, prices and included devices are shown at checkout. Payments are processed by Stripe, which may act as the seller of record and collect applicable taxes. Subscriptions renew automatically for the same period until you cancel.

You can cancel at any time. Cancellation takes effect at the end of the current billing period and your access continues until then. Except where the law requires otherwise, payments are non-refundable and we do not refund partial periods.

If you are a consumer in the European Union, you have a 14-day right of withdrawal. By asking us to start the Services immediately, you agree that you lose this right once the Services have been fully provided, or that you will pay for the period already used.

Some features, such as AI models, voice, phone calls or cloud computing, may be billed by usage or credits. We will tell you at least 30 days in advance of any price change to an active subscription; you can cancel before it applies.

5. When your subscription ends

If your subscription lapses, Coceyo becomes read-only: your data stays viewable and exportable, but agents no longer run. The app verifies your licence from time to time and can work offline for a limited period.

6. AI agents and your approval

Coceyo lets an AI Co-CEO and AI agents plan and carry out work for you. They can read, research, draft and organize on their own. Actions with an external or lasting effect, such as sending an email or message, publishing, spending money, deleting data, changing permissions or installing modules, require your approval first, according to the approval rules you set.

When you approve an action, you are responsible for it as if you had performed it yourself. AI can make mistakes: review outputs before relying on them, especially for legal, financial, medical or other important decisions.

7. Your content

“Inputs” are what you provide to Coceyo (messages, voice, files, data from connected apps). “Outputs” are what Coceyo generates for you. Between you and us, you own your Inputs and Outputs, and we assign to you any rights we may have in Outputs.

You give us the rights we need to process your content solely to provide, secure and support the Services. We do not use your content to train AI models unless you opt in. Similar Outputs may be generated for other users. You must have the rights needed for the Inputs you provide.

8. Third-party services and models

Coceyo works with third-party AI models, connected apps and channels (for example email, messaging and calendar services). Your use of them is also subject to their terms. If you use your own API keys, your data is processed under your agreement with that provider. We are not responsible for third-party services, their availability or their content.

9. Acceptable use

You must follow our Usage Policy. Do not misuse the Services, reverse engineer them except where the law allows it, bypass usage limits or safeguards, or resell access without our written permission.

10. Early access and changes

Coceyo is evolving. Some features are offered in early access or marked “Coming Soon” and may change or be withdrawn. Demonstrations on this website are illustrative. We may update the Services, but we will not remove core paid functionality during a paid period without notice.

11. Intellectual property and feedback

The Services, the Coceyo name, logos, characters and designs belong to Coceyo OÜ or its licensors. If you send us feedback, we may use it without obligation to you.

12. Suspension and termination

You may stop using the Services and delete your account at any time. We may suspend or terminate access if you seriously or repeatedly breach these terms or the Usage Policy, if required by law, or to protect users, third parties or the Services. Where possible, we will notify you and let you export your data.

13. Disclaimers and liability

To the extent permitted by law, the Services are provided “as is”, without warranties that they will be uninterrupted, error-free or that Outputs will be accurate.

To the extent permitted by law, we are not liable for indirect or consequential damages, loss of profits or data, and our total liability is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability for fraud, gross negligence, death or personal injury, or your mandatory rights as a consumer.

If you use Coceyo for a business, you will compensate us for third-party claims arising from your content or from actions you approved in breach of these terms.

14. Changes to these terms

We may update these terms. For material changes, we will notify you in advance by email or in the app. If you continue to use the Services after the changes take effect, you accept them; otherwise you can cancel.

15. Governing law and disputes

These terms are governed by French law, Estonian law and applicable international law, without prejudice to any mandatory consumer rights in your country of residence. Please contact us first at contact@mindzy.me so we can try to resolve any issue. EU consumers may also use their local consumer mediation services.